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Got a question? We are here to answer. Please find answers to your questions!
Where can I go to see an actual sample of your flooring? 

We have retailers Australia wide with sample displays in-store of our flooring ranges. Go to our Store Locator to search for a retailer closest to you.

I need help finding what floor colour or style will suit my home best? 

Our Room Visualiser allows you to upload a photo of your space and then select the flooring colours you are interested in so you can visualise what it will look like. Also check out Get Inspired where you can learn more about different interior design styles and what flooring colours work best, and there’s also an image gallery of homes where our flooring has been installed. 

How do I use the Room Visualiser? 

Our Room Visualiser allows you to upload a photo of your space, or alternatively you can selectone of the images already available.  Click on the swatch colours you are interested in to visualise what the flooring will look like.

How do I clean the flooring? 

On each product page we have a Cleaning & Care Instruction document that can be downloaded. We also provide cleaning and care tips on our Blog.

What is the difference between Hybrid flooring and Luxury Vinyl Plank and Tile flooring? 

Hybrid flooring is a floating floor system where the planks are ‘clicked’ together.  Our hybrid flooring has been constructed with the most trusted and well-known click system that has been used for more than 20 years. Luxury Vinyl Plank and Tile flooring is installed using a glue down method. Both types of flooring offer many benefits including scratch and stain resistance, easy to clean and maintain, highly durable and have a waterproof surface.

What warranty do you offer on your residential flooring? 

The residential warranty is either 15 years or 25 years depending on the product.  Refer to the specific product page for further warranty information and what is covered by the warranty.

Some of the flooring colours say ‘Strong Colour Variation’ – what does that mean? 

Our products are designed and manufactured to replicate natural timbers and stones as we would see them in nature. For example, some planks or tiles may have a mix of darker and lighter tones, or some with more knots and grains. For further information, please refer to our Product Colour Variation page.

Do you sell direct to the public? 

We do not sell direct to the public, however you can purchase our flooring via a retailer.  Visit our Store Locator to find a retailer closest to you.

Can I install the flooring myself? 

We recommend you get a qualified flooring installer to install the flooring.

Is your flooring sustainable? 

Our flooring is GreenTag certified – Global GreenTag is one of the world’s most robust, trusted and widely recognised ecolabels. They independently review products to make assessments of sustainability and material health, considering aspects such as resource use, waste reduction, greenhouse gas and water footprints.Refer to each product page for the certification, or alternatively visit GreenTag for all our certified product listings.